Monika Mitreva · Product Owner · AI and B2B products
I turn manual, messy work into products people actually adopt.
I've spent more than eight years in product, business analysis and delivery, most recently as Product Owner on an AI-powered banking platform. The part I enjoy most is working out what's worth building, and why. Next, I'd like a Product Manager role in a product company. In client work you build and move on; I want to stay with one product, own an area of it and go deep.
Most of these started with people doing slow work by hand. Here's what we built, and what changed.
Corporate banking · a new AI module
Bank teams wrote documents in Word and emailed them around. I owned delivery of the new module, from first scope to pilots with 3 banks. Admins mark a template section and give it a prompt; AI writes that part, facts come from the bank's data, and the user has the final say.
Documents in 2–10 seconds. Leadership saw it as the entry point to the whole platform.
US swim-school chain · online bookings
Online bookings were only requests, so staff phoned almost every family about double bookings. As our team's acting Product Owner, I worked with the client's PM on a fix: hold a place for 10 minutes at checkout, confirm it once payment goes through.
Staff went from phoning almost every family to phoning only a few.
Corporate banking · permissions
Before one bank would start using the platform, its main condition was proper access control: who can see and change what. I shaped the requirements for a role-based model with about 200 permissions and roles that can be customised.
Shipped, and the bank started using the platform.
Internal tooling · 7 European markets
Project managers from an external vendor were matched to customer projects by hand. With my mentor I built an internal system for intake, assignment and tracking; then I took it over, extended it and kept it running.
Admin effort cut by 50%, and still in use after I left.
The product habits I bring to a team, each with the moment it counted.
A feature up for removal
Another team planned to remove the business contacts section from our client form, assuming nobody used it. I couldn't query production myself, so I asked DevOps for a report and took the numbers to the other team.
60–70% of client records relied on it. The section stayed.
A founders' wish list
The founders wanted it all in the first version: documents, collaboration, publishing, linked spaces, with no client feedback yet. With the PM, and with presentations and user flows I prepared, I argued for shipping the core first and learning from real use.
A first version with two core flows, and a phased plan for the rest.
Live editing or taking turns
Our document module needed collaboration. I compared real-time editing with asynchronous collaboration, where people work on a document at different times, on cost and effort, then made the call with the PM.
Async: value in weeks rather than months, no extra vendor cost, and the flow stayed inside the platform.
AI in my own work
When AI-written frontend code drifted from my stories, I started a pilot nobody asked for. With the engineer I redesigned our stories: fuller acceptance criteria covering edge cases, what existing functionality changes or goes away, and examples. My Rovo agents, later rebuilt in Claude Code, cut writing an analysed story from about 30 minutes to 2–5.
On 5 stories that had failed before, 90% of the acceptance criteria were met first time.
Two stories in full: one that went well, and one that didn't.
Agricultural client · software services
Hackathon · my own product
Newest first: a product company, two software services companies, and the corporate where I started.
neoshare, an AI-powered banking platform · Aug 2025 – Nov 2026
My team grew from 3 to 9+, ML engineers included. I met regularly with other teams' analysts to catch dependencies early, and one of my design ideas, naming and sharing a document on one screen, was adopted into the design.
MentorMate · Apr 2022 – Jul 2025
Client products in healthcare, education and agriculture. For a medical-technology client, I led the integration of sleep-study data from an AI provider into a platform doctors use, working across 5 other teams.
INDEAVR · Sep 2020 – Apr 2022
Business apps on Power Platform and SharePoint for international companies. I led one client's intranet from requirements to launch and training, and stepped in as Delivery Manager on another's, piloted in 5 countries.
HP Inc. · Mar 2018 – Sep 2020
Started as an intern and was hired full-time into my mentor's role. Managed an external vendor's pool of around 40 project managers and PMO specialists, with weekly market syncs and quarterly capacity planning.
You picked:
Bulgarian (native) and English (fluent) · EU citizen, no visa needed · mostly remote since 2022, with clients in Germany and the US · open to remote, hybrid or the office in Sofia · employment or B2B contract.
No, that was plenty! Thanks for taking the time!